App 04 of 6

Back Office

The control center for the entire operation. Real-time KPIs, automated reports, user management, and full configuration from one dashboard.

326API endpoints

RTReal-time data

WebResponsive on every device

Book Demo → View Plans

Workflow

Everything under control,
from morning to evening

The back office is SmartPick's brain. It coordinates warehouse, sales, agents, and AI in one interface.

Morning dashboard

Open the back office and see at a glance: orders to fulfill, stock alerts, AI forecasts, and previous-day KPIs.

Manage orders

Approve, edit, or block B2B orders. Assign priorities to the WMS. Handle exceptions without touching the voice system.

Monitor warehouse

Live stock levels for every SKU, real-time movements, expiry alerts, and automatic reorder forecasts.

Evening report

Automatic daily report. Agent performance, order value, WMS productivity, margins by category. Excel/PDF export.

Features

Every data point in place,
every decision supported

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KPI Dashboard

Daily orders, fulfilled value, warehouse productivity, top SKUs, active alerts. Everything visible at a glance.

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Order Management

Order list with advanced filters. Real-time status, approval/blocking, priority assignment to the WMS.

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Catalog & Pricing

Manage items, categories, customer price lists, tiered discounts, and promotional prices. Instant updates across all portals.

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User Management

Granular roles and permissions for WMS operators, agents, B2B customers, and managers. Onboarding via QR pairing.

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Automated Reports

Daily, weekly, and monthly reports. Agent performance, margins by category, seasonality analysis. Excel and PDF export.

Enterprise

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AI Forecast Panel

OOS forecasts and demand planning from Coral Edge TPU. Automatic reorder suggestions with optimal quantities by SKU.

Roles

The right view
for every role.

The back office shows different data based on the user's role. Managers see everything; warehouse leads only see their area.

Operations director — complete KPIs and reports
Warehouse lead — WMS orders and stock
Sales manager — B2B orders and agent performance
Administration — billing and documents
IT manager — system and user configuration

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Web Responsive

Works on any browser and screen. Optimized for desktop but also usable from tablets in the warehouse.

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Roles and Permissions

Granular access control. Each user only sees data for their role. Complete log of every action.

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Real-Time Data

Live synchronization with WMS, agent app, and B2B portal. No manual refresh required.