Legal

Terms of Service

Last updated: January 1, 2025 · Version 1.0

Plain-language summary: SmartPick is a subscription SaaS service. You pay the monthly fee and use the platform. Your data remains yours. You can cancel at any time with 30 days' notice.

1. Acceptance

By using SmartPick, you accept these Terms of Service. If you accept on behalf of a company, you represent that you have the authority to do so. The service is intended exclusively for professional users (B2B).

2. Service Description

SmartPick is a SaaS platform for warehouse management (WMS), B2B e-commerce, and predictive artificial intelligence, developed by æ Aeonian Engineering Limited. The service includes access to web and mobile applications, APIs, technical support, and continuous updates.

3. Subscription and Payments

The service is provided through a prepaid monthly subscription. Prices are shown on the dedicated page. The fee does not include hardware installation costs (Edge TPU devices, BT headsets), which remain the customer's responsibility. Failure to pay within 15 days of the due date may result in service suspension.

4. Data Ownership

All data entered into the platform (products, customers, movements, orders) is and remains the exclusive property of the customer. æ Aeonian Engineering Limited claims no rights over such data. Upon contract termination, data is exported and delivered to the customer within 30 days in standard format (CSV/JSON).

5. Service Availability (SLA)

We guarantee 99.9% monthly uptime, excluding planned maintenance windows communicated with at least 48 hours' notice. If downtime exceeds the guaranteed level, the customer is entitled to proportional service credits.

6. Usage Restrictions

It is prohibited to:

Resell or sublicense the service to third parties
Attempt to access data belonging to other tenants
Reverse engineer the software
Use the service for illegal activities

7. Limitation of Liability

æ Aeonian Engineering Limited is not liable for indirect damages, loss of profits, or business interruptions caused by events outside its control (force majeure, cyberattacks on third-party infrastructure, etc.). Maximum liability is limited to the monthly fees paid in the 3 months preceding the event.

8. Contract Termination

Either party may terminate the contract with 30 days' written notice by email to hello@parta.app. In case of a material breach of these terms, we reserve the right to suspend the service immediately.

9. Governing Law

These terms are governed by Italian law. For disputes that cannot be resolved amicably, the Court of Naples has jurisdiction.